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Claim This BusinessAbout Mr. Rooter Plumbing of Saint Augustine
Mr. Rooter Plumbing of Saint Augustine operates as a licensed plumbing contractor serving homeowners across Jacksonville and the historic coastal community of Saint Augustine. With a rating of 4.8 stars gathered from 580 client reviews, the company has built a reputation for punctual service and transparent pricing. The business handles common residential calls including drain cleaning, fixture installations, water heater services, and leak detection for homes ranging from mid-century bungalows to newer construction near the beach.
What distinguishes this contractor is their commitment to upfront cost communication. Reviewers consistently note that technicians provided quotes before beginning work and honored those prices upon completion. The team includes named specialists such as Jonathan and Troy, who customers describe as knowledgeable and respectful of homes during service visits. The company also offers next-day scheduling and sends advance notifications when technicians are en route.
Local homeowners have called upon Mr. Rooter for both routine toilet replacements and more complex diagnostic situations involving septic systems. One client recounted a same-day service call where technicians arrived earlier than promised to replace two toilets, completing the work, cleanup, and disposal of old fixtures within a single visit. Another reviewer described engaging the company for a septic odor investigation, though noted a dispute arose over final charges differing from initial verbal estimates, ultimately requiring multiple calls to reach management.
What Customers Say
Among three detailed reviews examined, two award perfect 5-star ratings while one reflects a negative experience citing billing disputes. Positive reviewers specifically mention technicians Jonathan and Troy by name and highlight the company's honor-and-honor-quote practice and respectful home entry protocols. The sole negative review centers on a septic diagnostic charge that exceeded initial verbal estimates, suggesting inconsistency between phone quotations and final invoicing.
Services
Toilet Installation & Replacement
Complete toilet replacement including removal and disposal of old fixtures, setting new wax rings, and post-installation testing.
Drain Cleaning & Clearing
Professional drain cleaning services for stubborn clogs affecting sinks, showers, and main sewage lines.
Leak Detection & Repair
Identifying and repairing hidden leaks in walls, floors, or underground lines to prevent property damage.
Septic System Diagnostics
Camera inspection services to assess septic tank condition, line integrity, and drainage flow patterns.
Fixture Installation
Installation of faucets, showerheads, garbage disposals, and other water-using appliances.
Water Heater Services
Traditional and tankless water heater repair, maintenance, and new equipment installation.