Nelson Air Conditioning and Heating

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Claim This BusinessAbout Nelson Air Conditioning and Heating
Nelson Air Conditioning and Heating operates from Jacksonville, Florida, serving homeowners across the greater Jacksonville metro area including Arlington, Mandarin, and San Marco. The family-rooted contractor has built a reputation over more than a decade, earning a 4.3-star average across 56 verified client reviews on major platforms. Led by Mike Nelson, the crew handles residential air conditioning repair, system installation, and preventive maintenance for homeowners seeking reliable climate control in Northeast Florida's humid subtropical environment. Potential clients can reach the office directly at (904) 703-5050 during standard business hours.
What distinguishes Nelson from competitors is the transparent diagnostic approach and commitment to finding the most cost-effective solution for each situation. Multiple reviewers recount instances where Mike identified repairs other companies missed or misdiagnosed, including parts still under manufacturer warranty that saved the homeowner hundreds of dollars. The team provides detailed explanations of performed work and offers practical maintenance guidance to extend equipment lifespan between service calls. This educational approach empowers residents to perform basic diagnostics themselves before scheduling a formal visit.
Reviewers consistently mention specific team members by name. Mike Nelson personally diagnosed a fried motherboard that another company claimed required a full $1,500 system replacement, ultimately securing a warranty-covered part for the customer at no charge. Angus and Cooper have earned particular praise for their craftsmanship and professional demeanor on installation jobs, with one reviewer noting appreciation for seeing young technicians demonstrating strong work ethics. Curtis Ceaser's review highlights the team's rapid late-night response when an AC unit stopped blowing cold during Jacksonville's summer heat, demonstrating availability beyond typical service hours.
What Customers Say
Five-star ratings dominate the review portfolio, with 4 of 4 fully visible reviews awarding top marks. Three reviewers specifically name individual technicians (Mike Nelson, Angus, and Cooper) in their endorsements. Common themes across positive feedback include fair pricing compared to competing quotes, honest diagnoses that avoid unnecessary replacements, and responsive communication about arrival schedules and service outcomes.
Services
AC Repair & Troubleshooting
Diagnostic visits to identify malfunction causes, with honest assessments of whether repair or replacement makes financial sense.
New AC System Installation
Complete heating and cooling system installs with equipment sizing tailored to Jacksonville home square footage and layout.
Preventive Maintenance & Tune-Ups
Seasonal service calls including filter changes, refrigerant checks, and performance verification to prevent mid-summer failures.
Thermostat Programming & Setup
Integration of programmable or smart thermostats with explanation of scheduling features for energy savings.
Emergency After-Hours Service
Response to urgent climate control failures outside standard business hours, documented in customer reviews.