Otter Run Apartments

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About Otter Run Apartments
Otter Run Apartments sits at 1025 Assisi Lane in Jacksonville, Florida, near the Atlantic beaches and Mayport Naval Station. The community holds a 3.2-star rating from 53 tenant reviews, placing it squarely in the middle tier of local apartment options. Floor plans range from 600 square foot one-bedroom units to 1,130 square foot three-bedroom apartments, with monthly rents spanning $1,200 to $1,700. The complex serves residents seeking coastal living with proximity to Jacksonville's beach communities and military installations.
What distinguishes Otter Run from older complexes is its investment in modern efficiency. Each apartment includes an energy-efficient heat pump for heating and cooling, along with a washer and dryer set. The kitchens feature dishwashers, disposals, and microwaves in select two-bedroom units, while individual outside storage and patio or balcony access provide additional living flexibility. The community itself offers an exercise room, swimming pool, playground, and clubhouse, creating amenity variety typically found in newer constructions.
Tenant experiences reveal a maintenance team that responds with varying speed depending on situation severity. One resident describes the maintenance staff arriving quickly to address issues, while another detailed a multi-day process involving repeated AC flooding and sewer backups that required multiple service visits. The leasing office staff, particularly agents named Hidie and Karen, receive consistent praise for accessibility and welcome. One long-term resident notes nearly two years of positive community experience, highlighting the monthly pest control service as a particular benefit.
What Customers Say
Of 53 reviews, positive feedback frequently cites the maintenance team's responsiveness and office staff warmth, while negative reviews center on recurring AC issues and sewage problems. Three reviewers specifically mention named staff members Hidie, Karen, and Dave the maintenance technician.
Services
Apartment Leasing
Rental of one-bedroom, two-bedroom, and three-bedroom floor plans ranging from 600 to 1,130 square feet with varied bathroom configurations.
Maintenance & Repairs
In-house maintenance team handles HVAC, plumbing, and general apartment repairs with varying response times based on severity.
Pest Control
Monthly professional pest control treatment applied to all apartments at no additional cost to residents.
Amenity Access
Residents enjoy shared access to exercise room, swimming pool, playground, and clubhouse facilities.
Online Rent Payment
Electronic rent payment system allowing residents to pay monthly rent through the property website.
Tenant Screening
Application process includes background and credit verification, with the website noting apartments rent quickly.