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About PAPPAS PARTS & SERVICE, INC
Pappas Parts & Service delivers HVAC solutions across Jacksonville, earning a perfect 5.0-star rating from 45 homeowners who praised the team's technical precision and communication throughout each job. Owner Jason Pappas and lead technician Michael handle residential and light commercial calls throughout the city, earning repeat business and referrals by treating every appointment as an opportunity to educate customers about their systems while delivering repairs that hold.
What distinguishes this contractor is the direct involvement of ownership, from the reviews, Jason personally retrieves equipment, delivers installations, and returns on birthdays when emergencies demand immediate attention. The team maintains a fleet capable of addressing walk-in cooler repairs in addition to standard residential splits, suggesting broader refrigeration expertise than typical residential-only contractors.
Customer stories from verified reviewers paint a clear picture: James Dugger's AC failed during a heat wave, and Jason sourced a replacement system, picked it up, and completed installation within two days, including a return visit on his own birthday when the thermostat glitched. William Larson and Sanjeev Tegulla both highlight the team's step-by-step explanation of repairs, making technical decisions feel collaborative rather than confrontational.
What Customers Say
Every reviewer awards 5 stars, with three explicitly naming owner Jason Pappas for hands-on involvement. Multiple reviewers cite same-day or rapid response times, while two mention post-install follow-up beyond the original scope, a birthday emergency call and a thermostat issue resolved without hesitation.
Working Hours
| SundayToday | Open 24 hours |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
Services
AC Repair & Maintenance
Diagnostic evaluation, refrigerant recharging, and component-level fixes for residential split systems experiencing performance issues.
Heating System Service
Heat pump and furnace repairs addressed promptly, with one reviewer mentioning efficient heating fixes following thorough explanations.
New System Installation
Full HVAC replacements including equipment sourcing, delivery, and coordinated installation completed within days of selection.
Commercial Refrigeration
Walk-in cooler door repairs and refrigeration unit service for businesses requiring specialized cold storage equipment.
Thermostat Integration
Smart thermostat setup and troubleshooting, with one reviewer noting thermostat-induced system shutdowns resolved during service calls.
Emergency After-Hours Response
Same-day or next-day urgent calls including non-business hours, with documented weekend and holiday availability.