PAPPAS PARTS & SERVICE, INC

Pappas Parts & Service delivers HVAC solutions across Jacksonville, earning a perfect 5.0-star rating from 45 homeowners who praised the team's technical precision and communication throughout each job. Owner Jason Pappas and lead technician Michael handle residential and light commercial calls throughout the city, earning repeat business and referrals by treating every appointment as an opportunity to educate customers about their systems while delivering repairs that hold.

What distinguishes this contractor is the direct involvement of ownership, from the reviews, Jason personally retrieves equipment, delivers installations, and returns on birthdays when emergencies demand immediate attention. The team maintains a fleet capable of addressing walk-in cooler repairs in addition to standard residential splits, suggesting broader refrigeration expertise than typical residential-only contractors.

Customer stories from verified reviewers paint a clear picture: James Dugger's AC failed during a heat wave, and Jason sourced a replacement system, picked it up, and completed installation within two days, including a return visit on his own birthday when the thermostat glitched. William Larson and Sanjeev Tegulla both highlight the team's step-by-step explanation of repairs, making technical decisions feel collaborative rather than confrontational.