Touchstone Heating & Air Inc

Touchstone Heating & Air Inc operates as a residential HVAC contractor in Lake Butler, Florida, and holds a 4.6-star rating compiled from 99 customer reviews. The company maintains 24-hour availability across all seven days, ensuring emergency calls can be answered regardless of when climate control failures occur. Serving the surrounding communities of Gainesville, Starke, and the surrounding unincorporated areas of Union County, Touchstone has built its reputation on responding to calls from homeowners across the region who require immediate repair or installation services.

The company operates under current ownership that has guided the business through a transitional period, with recent reviews indicating new management has taken steps to address historical service delays. Technicians employed by Touchstone carry out residential air conditioning repairs, system replacements, and preventative maintenance visits. The business maintains a physical presence in the Lake Butler area, with service vehicles dispatched to complete repairs at customer residences throughout the service territory.

Recent customer experiences highlight both the strengths and challenges faced by the company. A review fromfred hernandez described working with Mark, Toby, Ronald, and Jareth during an AC unit replacement that included ductwork modifications and attic insulation installation. Another customer, June Keefe, noted a repair crew replaced ductwork and additionally addressed wasp nests found near the property without being asked. However, customer Jennifer Daniels described an extended delay lasting several months between initial payment for a.new system and full functionality, with the issue only resolved after management transitioned. These varying experiences suggest the company may serve some customers well while facing operational consistency challenges.