HBP Water Heaters

HBP Water Heaters operates as a plumbing specialist in Lake City, Georgia, focused on water heater repair and replacement for residential and commercial properties. The company maintains regular hours Monday through Friday from 8 AM to 4:30 PM, with an emergency service option available for urgent situations. Based on 17 customer reviews, the business holds a 2.6-star rating, with recent feedback mentioning service technicians named Aaron and Amanda who have handled repair calls for water heater systems.

What distinguishes HBP Water Heaters is its direct partnership with AO Smith, a manufacturer that some reviewers were referred through when seeking warranty service or replacement parts. The company markets itself specifically around water heater expertise rather than broad plumbing services, offering repair, replacement, and annual inspection services for both residential and commercial properties. Their website emphasizes emergency response capability as a core service differentiator.

Customer reviews reveal named technician Aaron who resolved a water heater issue by replacing two components at a cost around $500, avoiding a full unit replacement that other contractors had recommended, and even returned to address a secondary kitchen sink plumbing issue. Another reviewer mentions Amanda in the scheduling process for service calls. However, some customers report frustration with callback delays and unresolved issues after paying the $225 service trip fee, with one customer noting they felt the communication did not meet expectations.