CE (Carrier Enterprise) - Des Moines

Carrier Enterprise in Urbandale operates as an authorized heating equipment supplier serving the greater Des Moines metro, including West Des Moines and Ankeny. The business has accumulated 4 customer reviews for a 3.0-star average rating, with operating hours Monday through Friday from 7:30 AM to 4 PM and the phone line (515) 331-3743 available during those windows. The showroom location welcomes both residential homeowners and trade professionals seeking Carrier brand solutions for new installations and replacements.

As an authorized Carrier dealer, this location provides access to the full Carrier heating product lineup, including furnaces, heat pumps, and compatible air-handling components backed by manufacturer warranties. The distributor model means customers deal directly with a supplier rather than a retail storefront, often enabling more detailed equipment consultation for complex heating needs. The business focuses specifically on heating equipment rather than offering broad HVAC installation services, which shapes the customer experience around product selection and supply rather than full-system contracting.

Customer experiences highlight a mixed service environment. Chad Willey credits Bruce by name for helpful guidance during his purchase interaction, and Thomas Kihle describes the sales staff as enjoyable to work with, earning a recommendation. Conversely, Steve Hew's experience with a defective control board escalated to a complaint about dropped calls and product support gaps, with Bryan G. echoing general dissatisfaction with responsiveness. The split reputation suggests that customer outcomes may depend significantly on the specific transaction type and timing of contact.