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Claim This BusinessAbout Trade Allies Heating and Cooling
Trade Allies Heating and Cooling opened in 2020 and operates from 1221 Lyndale Dr in Polk City, Iowa, holding a full contractor's license and carrying insurance as standard practice. Across 209 verified reviews, the company maintains a perfect 5.0-star average, making it one of the highest-rated HVAC contractors in the greater Des Moines metro. The crew serves four Central Iowa communities by name: Polk City, Ankeny, Grimes, and Johnston. Regular service hours run Monday through Friday from 8 a.m. to 6 p.m., with a live technician available around the clock for emergency calls.
Trade Allies holds Lennox dealer certification and fields factory-trained technicians who work across Lennox, Amana, Goodman, and Bosch equipment. The company publishes pricing upfront before any work begins, a model reviewers contrast favorably against competitors who bill without discussion. A written 100% satisfaction guarantee backs every project, and the team fields 24/7 emergency calls with an average response under 60 minutes. Smart thermostat upgrades and duct-sealing services round out an offering that covers both new construction design and existing system retrofit. For homeowners navigating home warranty claims, Trade Allies has developed a documented process for coordinating approval and scheduling installations within 24 hours of authorization.
Customer reviews name two technicians by name for specific scenarios worth noting. Alex, the owner, made a drive to Marshalltown to install a house humidifier, using the appointment to explain how moisture moves through a home's envelope. One reviewer credits technician Trent with calling ahead to confirm arrival time, walking through the diagnosis in plain language before touching a tool. Another reviewer described a same-day turnaround during a holiday crunch: Trade Allies diagnosed a failing furnace in the morning and had a repair tech back on-site that afternoon, with heat restored before 5 p.m. for a household expecting 20 guests. The crew handles full system replacements, including haul-away of old equipment, and leaves the job site cleaner than they found it.
What Customers Say
Every one of the 209 reviewers awards 5 stars, a pattern driven by same-day emergency turnaround and transparent pricing cited across multiple testimonials. Emergency speed and diagnostic clarity appear in roughly two-thirds of all reviews; the remaining third emphasize crew courtesy and job-site cleanliness. No negative reviews were identified in the supplied dataset.
Services
Furnace Repair & Installation
Troubleshoots and fixes failing or non-igniting furnaces; installs complete new units including haul-away of old equipment. Lennox and Goodman units have appeared in documented Polk City and Johnston replacements.
AC Repair & Installation
Diagnoses cooling failures, replaces capacitors and refrigerants, and installs new air conditioning systems for residential and light commercial properties.
Heat Pump Systems
Installs and services heat pumps for dual-season heating and cooling, targeting energy-conscious homeowners in Ankeny and Grimes new construction.
Ductless Mini-Split Installation
Provides duct-free heating and cooling for additions, converted garages, and rooms where extending ductwork is impractical.
Duct Cleaning & Sealing
Seals and cleans existing ductwork to reduce airflow loss. One reviewer credits duct sealing for resolving chronic humidity problems in an upstairs bathroom.
24/7 Emergency HVAC Service
Live technician on call overnight, weekends, and holidays. Response target is under 60 minutes for urgent heating or cooling failures anywhere in the service area.
Smart Thermostat Upgrades
Installs and configures smart thermostats to improve comfort consistency and reduce seasonal energy costs for Polk City and Johnston homeowners.