Johnson Controls Des Moines Office

Johnson Controls maintains an office in Urbandale serving the greater Des Moines metro area, including West Des Moines, Ankeny, and Clive. The location holds 11 customer reviews with a 2.8-star average rating. As a national commercial and residential building technologies company, this office provides fire alarm systems, fire sprinkler installation, and security solutions across Iowa. The office operates Monday through Friday from 8 AM to 8 PM, offering standard business hours for scheduling service calls.

What distinguishes this Johnson Controls location is its status as a non-union fire protection contractor in Iowa, as noted in a customer review. The business offers fire alarm and fire sprinkler system installation for commercial and residential buildings. One reviewer specifically mentioned their technicians are fully licensed, though other reviews raised concerns about diagnostic capabilities and parts ordering. This combination of fire protection specialization with national company backing presents a mixed service profile for Iowa customers.

Customer experiences at this Urbandale location reveal stark contrasts. A reviewer named George Johnson praised technician Ronald Rice as the most customer service oriented individual he had ever dealt with, calling the experience joyful. However, other customers described frustrating scenarios: one school administrator needed smoke detectors and was transferred to five different people before providing information. Another customer reported their alarm kept going off with a technician visiting multiple times without resolving the issue. These named customer stories illustrate the inconsistency some callers encounter when reaching this Johnson Controls office.