Johnstone Supply

Johnstone Supply operates as a heating equipment supplier in Urbandale, Iowa, serving contractors throughout the Des Moines metro area. The business holds a 4.5-star rating compiled from 28 customer reviews, indicating generally positive experiences among those who have purchased parts and materials through their counter. Their storefront maintains standard weekday hours from 7:30 AM to 5 PM, with abbreviated Saturday availability until noon, accommodating contractors who need to collect orders before or after typical job sites. The supply house functions as a trade-only distributor, requiring an account for purchases, which aligns with their focus on serving professional HVAC installers rather than retail homeowners.

The website reveals an extensive catalog of residential and commercial HVAC equipment. Product categories include single packaged units, split systems, mini-split systems with variable capacity technology, multi-zone and single-zone configurations, gas furnaces, oil furnaces, air handlers, evaporator coils, and field-installed accessories. Their inventory also covers manufactured housing specific units and extended warranty options. This breadth suggests the location maintains substantial warehouse stock, with the ability to source uncommon parts quickly when items are not immediately available on site.

Multiple reviewers specifically name team members who contributed to positive experiences. Matt receives repeated recognition for product knowledge and ensuring customers obtain what they need. Kevin and the counter staff are noted for helping contractors find parts and materials while securing competitive pricing. One reviewer describes a twenty-year relationship where the team went out of their way to locate hard-to-find components. Another mentions the warehouse staff maintaining inventory that competitors cannot match, with a same-day sourcing approach when specific items require ordering.