Lennox Stores (Parts Plus)

Lennox Stores Parts Plus in Urbandale, Iowa operates as a Lennox dealer and parts distribution center serving the greater Des Moines metro area. The location holds a 4.4-star average rating drawn from nine customer reviews, with availability Monday through Friday from 7:30 AM to 4:30 PM. This supplier focuses on providing HVAC components to both professional contractors and homeowners seeking replacement parts for residential cooling systems.

What distinguishes this supplier is its role as a contractor-focused parts distribution hub with in-house technical support. Reviewers specifically mention the team providessame-day parts procurement, with staff assisting technicians in ordering correct components the first time. The location maintains organized inventory systems allowing quick part identification, a feature multiple reviewers highlighted as a reason for repeat business.

Customer feedback names several team members who handle specific scenarios. Reviewer Kieren Chugg notes J-Hizzle at the front counter provided efficient parts lookup service, describing the experience as consistently positive. The shipping and receiving department, led by Ron according to one contractor review, dispatches technicians with needed parts each morning. Eric provides in-house tech support helping contractors order correct parts initially, avoiding return trips. One negative review from Bobby Daniels describes a voltage mismatch issue with a purchased part, though the supplier declined a return after installation.