uBreakiFix - Phone and Computer Repair

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Claim This BusinessAbout uBreakiFix - Phone and Computer Repair
uBreakiFix opened its Matteson location at 4816 Lincoln Highway in 2019, becoming the village's first dedicated device repair shop. The store holds a 4.7-star average across 807 verified reviews, placing it among the highest-rated electronics repair shops in the south suburban region. Technicians at this location service phones, tablets, laptops, and game consoles for residents throughout Olympia Fields, Flossmoor, and the surrounding Cook County communities.
What distinguishes this shop is its partnership network with national carriers and device manufacturers, allowing same-day part ordering for hundreds of device models. Unlike independent hole-in-the-wall repair shops, uBreakiFix can access genuine OEM components through corporate supply channels, reducing the chance of compatibility issues that plague third-party parts. The location also offers a 90-day warranty on screen repairs, a policy that covers replacement screens that develop dead pixels or touch sensitivity problems within three months of service.
Customer stories from the reviews reveal two distinctly different service experiences. Technician Wes earned strong praise from Imani W for explaining each step of her laptop repair, walking her through diagnostic findings before proceeding withwork. Conversely, reviewer Pretty Lady reported a disturbing incident where technician Tyler accessed her personal files without authorization, removed her SIM card, and performed a factory reset without consent, an experience that led her to pursue legal action. Janelle Davis described a more routine encounter where the team ordered her screen parts, completed the repair onsite, and confirmed insurance coverage would apply.
What Customers Say
Positive reviews (Wes, Janelle Davis) highlight diagnostic transparency and no upselling, while negative reviews (Pretty Lady, Jada Green) cite unauthorized access to personal data and communication failures about repair timelines. Four of eight detailed reviews mention specific technician names, with three praising individual staffer conduct and one reporting serious misconduct.
Working Hours
| Sunday | 12–5 PM |
| Monday | 12–5 PM |
| Tuesday | 10 AM–7 PM |
| Wednesday | 10 AM–7 PM |
| ThursdayToday | 10 AM–7 PM |
| Friday | 10 AM–7 PM |
| Saturday | 10 AM–7 PM |
Services
Screen Replacement
Same-day screen repairs for iPhone, Samsung, Google Pixel, and most Android devices using OEM parts.
Battery Replacement
Battery diagnostics and replacement for phones and tablets experiencing rapid drain or swelling.
Water Damage Repair
Internal cleaning and corrosion removal for devices exposed to moisture.
Charging Port Repair
Fixes for devices that won't charge, including port replacement and debris cleaning.
Laptop Keyboard & Trackpad
Keyboard key replacement, trackpad calibration, and component-level laptop repairs.
Game Console Repair
Controller button mapping, HDMI port repair, and hardware fixes for PlayStation and Xbox units.
Data Recovery
Extraction of photos, contacts, and files from devices that Power on but display errors.
Device Diagnostics
Comprehensive health checks identifying underlying issues before repair estimates are provided.