Honest and Fair Appliance Repair

Honest and Fair Appliance Repair operates from New Albany, Indiana, delivering factory-authorized appliance repair across Southern Indiana and Kentucky communities. Founded in 2013 by Justin M., the company maintains a 4.8-star average across 899 verified reviews, reflecting consistent service quality that residential and business customers depend on daily. The team serves New Albany, Jeffersonville, Clarksville, Floyds Knobs, and extends coverage to Evansville, Henderson, and Owensboro, ensuring broader regional accessibility. Their facility authorization includes GE, Monogram, Frigidaire, Electrolux, Viking, and Speed Queen, enabling warranty-covered repairs that many independent technicians cannot perform.

What distinguishes this contractor stems from their parts and labor policy exceeding typical industry standards. They back repairs with a 365-day warranty on parts alongside a 30-day guarantee on labor, notably longer coverage than the standard 90-day parts warranties common among competitors. Both Justin M. as CEO and lead technician and senior technician Joe F. hold direct manufacturer training certifications, allowing them to handle sealed system refrigerator repairs that require specializedEPA-certified handling. Their dispatch system sends automated updates to customers fifteen minutes before technician arrival, streamlining communication without requiring homeowners to track service status manually.

Reviewers consistently named individual technicians who handled specific problems transparently. When Kelly Zollman's upright freezer required costly repairs, technician Jeremy explained the full financial picture before proceeding and recommended purchasing a replacement instead, prioritizing the customer's long-term interest over immediate invoice revenue. Technician Noah earned multiple five-star mentions for clearly explaining issues, arriving prepared, and verifying dryer operation before departure, with reviewer Tom Caufield specifically praising the tracking system update that confirmed Noah's imminent arrival.