R A Mechanical Inc
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About R A Mechanical Inc
R A Mechanical Inc holds a 3.3-star rating across 12 homeowner reviews in Pepperell, Massachusetts, where the company operates alongside serving neighboring New Hampshire communities. This family-owned business traces its roots to 1963, making it one of the longer-established HVAC contractors in the region. The company maintains 24-hour availability for emergency service calls, with standard office hours Monday through Friday from 7:30 a.m. to 4 p.m. Homeowners considering this contractor will find a business with deep local history but should weigh that history against mixed recent feedback regarding communication and follow-through on warranty-related issues.
RA Mechanical differentiates itself through partnerships with multiple major equipment manufacturers including Daikin, Carrier, York, Bosch, and Mitsubishi Electric, offering homeowners access to brands known for high-efficiency heating and cooling technology. The company highlights 98% gas furnace options from Carrier and York alongside inverter heat pump systems, positioning these products for homeowners pursuing energy efficiency. Their 24/7 emergency service availability means a technician can be dispatched outside normal business hours, a practical consideration for New England summers that can suddenly push temperatures into uncomfortable ranges and winters that demand reliable heating.
Customer experiences reveal specific scenarios worth noting. One reviewer described RA Mechanical juggling their schedule to accommodate a friend's AC relocation request, with the reviewer expressing impressed with the team's flexibility. However, another customer detailed a more troubling experience: a 2019 HVAC installation that required multiple service calls for refrigerant issues, ultimately resulting in a compressor failure and a disputed warranty claim. A third reviewer mentioned paying a $350 after-hours diagnostic fee for a gas odor investigation that uncovered a faulty gas valve, with the company responding to address the issue after a second technician visit.
What Customers Say
4 of 12 reviewers mention communication and follow-through problems, with one 1-star review detailing a no-show on a promised Sunday service call and another citing difficulty getting the company to return. Positive feedback focuses on technician flexibility and willingness to help new customers, while critical reviews center on installation quality, warranty handling, and diagnostic fees.
Working Hours
| SundayToday | Closed |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
Services
HVAC Installation
Complete heating and cooling system installation for new construction and replacement projects, featuring Carrier and York gas furnaces up to 98% efficiency.
AC Repair & Maintenance
Air conditioning diagnostics, refrigerant recharge, and repair services for systems exhibiting freezing, insufficient cooling, or performance issues.
Heating Repair & Maintenance
Furnace and heating system repair including gas valve replacement, ignition issues, and annual maintenance services.
Emergency Service
24/7 emergency dispatch for heating and cooling failures outside standard business hours, with after-hours diagnostic fees applying.
Indoor Air Quality Systems
Aprilaire air cleaners, humidifiers, and Greentek ventilators installed to improve residential air filtration and moisture balance.
Heat Pump Systems
Daikin and Mitsubishi Electric inverter heat pump installations offering year-round heating and cooling from a single system.
System Relocation
AC and HVAC unit moving services for homeowners undergoing renovations or structural changes around their property.