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About Townline HVAC Inc
Townline HVAC Inc serves the Pepperell community as a heating contractor with a 3.4-star average rating drawn from five client reviews. The company handles residential heating system installations and service calls, operating within the greater Pepperell metro area. Prospective customers can reach the office directly at (978) 433-0699 to discuss heating needs.
Customer feedback presents a mixed picture of service outcomes. Three reviewers awarded five stars, describing successful furnace and AC installations on new construction homes with reported energy efficiency. However, two reviewers detailed persistent problems including refrigerant leaks, frozen coils, and unresponsive follow-up service. These contrasting experiences suggest quality may vary depending on the specific installation or technician assigned to a given project.
One reviewer shared a story of airflow issues to a second floor emerging five years post-installation, where a technician identified a faulty electronic damper and replaced the component the following morning, restoring proper zone function. Another satisfied customer noted affordable heat installation in a basement space. The variability in outcomes highlights the importance of discussing specific warranty and service expectations before committing to a project.
What Customers Say
Three of five reviews rate the company five stars, praising installation quality and energy efficiency. Both one-star reviews cite ongoing problems with equipment performance and difficulty reaching the company for follow-up service. Positive experiences reference specific installations while negative reviews focus on repair responsiveness.
Services
Heating System Installation
New furnace and heating system installation for residential new construction and replacement projects.
Central Air Conditioning Installation
AC unit installation for homes, with options for energy-efficient configurations.
Heat Pump Installation
Heat pump systems installed for residential heating and cooling applications.
Zoning System Repair
Diagnosis and repair of zone control systems including electronic dampers and controls.
HVAC System Maintenance
Service and maintenance for installed heating and cooling systems.
Basement Heating Solutions
Supplemental heating installation for basements and auxiliary spaces.