Complete Appliance Protection Inc

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Claim This BusinessAbout Complete Appliance Protection Inc
Complete Appliance Protection Inc operates as a home warranty provider serving the greater Liberty, Missouri metro area and surrounding communities. With a solid 3.9-star average derived from 52 client reviews, the company has established a measurable reputation for managing appliance and system coverage claims. Their service model centers on budget protection for major household systems, offering monthly plans that offset repair and replacement costs. The business maintains extended operating hours throughout the week, including weekend availability, which accommodates homeowners managing unexpected breakdowns.
What distinguishes this provider from traditional warranty models is their flexible claims process. Unlike conventional home warranty carriers that restrict customers to pre-approved vendor networks, Complete Appliance Protection enables policyholders to select their own repair technician, obtain pre-authorization for covered work, and submit receipts for reimbursement. Their Essential plan tier provides coverage for three appliances plus HVAC systems at $49 per month, giving homeowners predictable monthly budgeting for otherwise unpredictable repair expenses.
Several reviewers share concrete experiences that illustrate how claims unfolded. One client recounts using their own HVAC technician after receiving approval, avoided network delays, and had the service fee covered under the claim. Another describes how Complete Appliance Protection issued payout authorizations for four units, including two furnaces and two AC compressors, following storm damage, demonstrating willingness to authorize substantial multi-item claims.
What Customers Say
Three of four featured reviews award five stars, citing transparent contracts, flexible vendor selection, and responsive support staff like Mandy. One reviewer notes frustration with a $500 furnace charge and describes some customer service interactions as argumentative. The aggregate 3.9-star rating from 52 reviews reflects mixed but leans positive recent sentiment.
Working Hours
| Sunday | 8 AM–4 PM |
| Monday | 7 AM–9 PM |
| Tuesday | 7 AM–9 PM |
| Wednesday | 7 AM–9 PM |
| ThursdayToday | 7 AM–9 PM |
| Friday | 7 AM–9 PM |
| Saturday | 8 AM–4 PM |
Services
Appliance Coverage Plans
Monthly warranty tiers covering major home appliances against breakdown, with the Essential plan bundling three appliances plus HVAC systems.
HVAC System Protection
Coverage for heating and cooling equipment including furnaces, air conditioning compressors, and related components.
Claims Authorization Service
Pre-approval process allowing homeowners to authorize covered repairs before work begins and receive reimbursement afterward.
Flexible Vendor Selection
Policyholders can select their own licensed repair technicians rather than being restricted to the company's network.
Customer Support & Policy Management
Assistance from support representatives like Mandy who guide enrollment, explain coverage details, and help navigate claim processes.
Plan Enrollment & Quotes
Online quote generation and enrollment for prospective homeowners seeking budget protection for appliance and system repairs.