First Call Cleaning & Restoration, Inc
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About First Call Cleaning & Restoration, Inc
First Call Cleaning & Restoration, Inc operates from Burlington, North Carolina, serving the surrounding communities with air duct cleaning and broader restoration services. The company maintains a 4.8-star rating across 130 customer reviews, demonstrating consistent service quality in a market where such volume and rating are rare. Operating around the clock every day of the week, this contractor positions itself as a resource for both planned maintenance and unexpected emergencies. The business offers financing options, indicating recognition that restoration projects can represent significant financial commitments for homeowners.
What distinguishes this contractor from standard HVAC providers is their comprehensive restoration portfolio. Beyond air duct cleaning, they handle mold removal, crawl space encapsulation, water damage restoration, fire damage restoration, and environmental cleaning. This breadth positions them as a single resource for multiple home integrity issues rather than a one-note service. Their free inspection policy removes the cost barrier for homeowners uncertain about whether a problem exists, while their air quality testing service provides diagnostic validation that the air circulating through cleaned ducts meets health standards. The inclusion of crawl space encapsulation addresses a foundational issue many contractors overlook, treating the root environment that affects whole-home air quality.
Customer reviews highlight specific technicians and their approaches. For air duct cleaning, reviewers Jose and Kenneth kept the homeowner informed throughout the process, showing before and after imagery and discussing how to maintain the system afterward. One reviewer described continuing remote work uninterrupted while cleaning proceeded, emphasizing the team's consideration of daily routines. Another review focused on crawl space encapsulation, where the team suggested cost-saving measures the homeowner could handle independently, resulting in a final price roughly half of competing company quotes.
What Customers Say
Every reviewer awarded 5 stars. Two reviews specifically name technicians (Jose and Kenneth for air duct cleaning; Kelly as project manager for insurance restoration work), with praise for communication, responsiveness, and professionalism. Positive themes include before-and-after evidence, budget management, and insurance claim navigation.
Working Hours
| SundayToday | Open 24 hours |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
Services
Air Duct Cleaning
Systematic removal of debris, dust, and contaminants from heating and cooling ductwork using industrial equipment.
Crawl Space Encapsulation
Sealing the crawl space with vapor barriers and insulation to prevent moisture intrusion and improve whole-home air quality.
Mold Removal
Identification and remediation of mold growth in residential and commercial structures using environmental cleaning protocols.
Water Damage Restoration
Extraction, drying, and restoration of properties affected by flooding, leaks, or water infiltration events.
Fire Damage Restoration
Cleanup and reconstruction of structures damaged by smoke, heat, and flames from fire incidents.
Air Quality Testing
Diagnostic sampling to measure airborne particle counts and identify indoor air pollution sources.