A & E Heating & Air Conditioning Inc
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About A & E Heating & Air Conditioning Inc
A & E Heating & Air Conditioning Inc maintains a 4.7-star rating drawn from 233 client reviews in the Durham, North Carolina market. This air conditioning contractor specializes in residential heating and cooling system installation, maintenance, and repair services for homeowners throughout the Durham metro area and surrounding communities. The company operates with extended availability, maintaining around-the-clock service capability to handle emergency climate control needs.
Recent customer feedback presents a divided service experience. Long-term customers describe receiving consistent, professional HVAC care over periods spanning more than a decade, with technicians arriving punctually, respecting property, and resolving issues thoroughly. However, multiple recent reviews note significant challenges with phone responsiveness, with some reviewers reporting inability to reach the office for weeks and messages going unanswered over multiple business days. This pattern of inconsistent availability appears concentrated in the past few months.
Among positive experiences, specific technicians stand out in customer narratives. One reviewer describes Mike making two separate visits to ensure a new AC and heating system was installed correctly, noting the team's efficiency and the resulting system's performance. Another customer references Tim providing what was described as excellent service during a long-standing relationship with the company. These detailed accounts from named technicians represent the service quality some clients have experienced.
What Customers Say
Of eight analyzed reviews, six assign five-star ratings citing long-term reliability, professional conduct, and timely arrivals. Customer mentions of technicians Mike and Tim appear in positive contexts. Negative reviews concentrate exclusively on recent communication failures, with no mentions of pricing criticism or work quality complaints.
Working Hours
| SundayToday | Open 24 hours |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
Services
Air Conditioning Installation
Complete cooling system replacement including new AC units and associated heating equipment for residential properties.
Heating System Installation
Furnace and heating system installation, with one reviewer specifically mentioning heater furnace replacement.
AC Repair & Maintenance
Diagnostic services, tune-ups, and repair work for existing air conditioning systems to maintain operational efficiency.
Heating Repair & Maintenance
Maintenance and repair services for residential heating systems, covering both routine servicing and corrective repairs.
Emergency HVAC Service
Around-the-clock availability for urgent climate control failures requiring immediate attention.
Maintenance Contracts
Ongoing service agreements for scheduled preventive maintenance across multiple homes, as evidenced by multi-property customer accounts.