ARS / Rescue Rooter

ARS / Rescue Rooter has served Durham and the surrounding North Carolina communities since 1975, building a track record that spans nearly five decades of heating and cooling service. With a 4.5-star rating drawn from 3,225 customer reviews, this contractor has handled thousands of service calls across Durham and Greensboro, earning recognition as a leading HVAC provider in the Research Triangle region. The company maintains round-the-clock availability, ensuring homeowners can reach them any day of the week when heating or cooling systems fail.

What distinguishes this contractor from others in the market is their commitment to transparency and homeowner protection. Every technician who enters a home undergoes background checks and drug testing, and the company guarantees upfront pricing with no hidden marksups. Their Exceptional Service Guarantee promises written estimates approved before work begins, and they vow to clean up after every job, using shoe covers and drop cloths to protect client property. The business also offers financing options to spread the cost of new equipment purchases over time.

Customer experiences reveal named technicians making a difference in challenging moments. Reviewer L Jones credits Gilberto with providing a thorough assessment of a 30-year-old HVAC unit without applying high-pressure sales tactics, and comfort advisor Tevin walked through replacement options with detailed pricing information the same day. However, reviewer Von Deese recountes a concerning episode where a diagnostic exam missed a $600 drive motor issue, instead quoting a $6,500 repair for what turned out to be a functioning heat exchanger, raising questions about thoroughness in some service calls.