Andrew’s Heating & Air

Andrew's Heating & Air has served Durham homeowners since 2008, building a reputation on technical precision and transparent pricing. With a 4.9-star average across 184 reviews, the locally owned shop handles residential cooling repairs, tune-ups, and emergency service calls throughout the Triangle. The owner, Andrew, holds state HVAC licensing and personally answers service calls, giving customers direct access to the technician rather than a dispatch system.

What distinguishes Andrew's Heating & Air from larger HVAC companies is Andrew's refusal to recommend expensive replacements when a repair will suffice. Reviewers repeatedly describe situations where other contractors diagnosed a failing compressor or suggested full system replacements, only for Andrew to identify a $50 part that restored full function. This diagnostic persistence saves customers thousands of dollars and reflects a service philosophy rooted in long-term relationships rather than high-ticket sales.

Customer stories from reviews illustrate this approach in action. Alexander Gomez described a Sunday heat wave emergency where his AC died before a planned trip. Andrew arrived quickly, ran additional diagnostic tests beyond the obvious bad compressor reading, and found a minor component causing the failure. A $50 part and brief labor left the system running better than before, avoiding a $5,000+ replacement. Kai P. recounted a similar experience when his unit failed after two weeks, with Andrew returning to repair a secondary issue at no extra charge. Both reviewers emphasized Andrew's willingness to keep troubleshooting when others would have walked away.