Home Services at The Home Depot

Home Services at The Home Depot operates as a general contractor serving Durham, North Carolina, and surrounding communities through the retailer's in-home service program. The business maintains a 4.2-star rating compiled from 17 client reviews, offering installation and project services coordinated directly through the Home Depot store location on Gavin Street in North Durham. Customers access these services by calling (844) 476-2140 or visiting the Home Depot services desk to schedule in-home measurements, receive estimates, and arrange professional installation appointments for flooring and window treatments.

What distinguishes this contractor from independent operators is the direct integration with Home Depot's retail ecosystem, allowing customers to select products in-store and schedule professional installation through the same transaction. The service model combines retail product selection assistance with in-home measurement and quote generation before work begins. Installation teams arrive at customer residences to complete contracted projects, handling tasks ranging from flooring removal of old carpet to laying new carpet or installing window treatments.

Reviewers detail specific experiences worth knowing. Multiple five-star reviews credit the installation team members with professional work, with one reviewer specifically praising Mario as excellent during a carpet installation project. Conversely, negative reviews describe communication failures during carpet and blind ordering processes, with customers citing multiple store visits and extended timelines. One reviewer noted workers asked homeowners to leave during installation, creating a different type of customer experience than some clients expect.