Shepherd Heating & Air Conditioning
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About Shepherd Heating & Air Conditioning
Shepherd Heating & Air Conditioning has served Durham and the surrounding Triangle region since the company's founding, building a reputation as a locally operated contractor that residents trust with their home comfort systems. The business maintains round-the-clock availability, meaning homeowners can reach them any day of the week for emergencies. Across 23 verified customer reviews, Shepherd Heating & Air Conditioning holds a 4.5-star average rating, reflecting consistent service quality that has earned repeat business from longtime clients.
What distinguishes Shepherd Heating & Air Conditioning from other area contractors is the emphasis on clean, meticulous workmanship that several reviewers specifically mention. Technicians take deliberate care during installations, using practices that protect homeowners' existing spaces and ensure-lasting results. The company handles both residential indoor and outdoor unit replacements, managing complete system upgrades from diagnosis through final installation.
What Customers Say
Four of four named reviewers mention specific technicians by name, with Colby Dennis appearing in three reviews as the primary service provider. Three of four reviewers awarded 5-star ratings, citing technician knowledge, clean installation work, and educational communication with clients. The sole 3-star review critiques diagnostic rate transparency rather than repair quality.
Working Hours
| SundayToday | Open 24 hours |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
Services
AC System Repair
Diagnosis and repair of cooling system malfunctions, including electrical component issues and part replacements.
Complete Unit Replacement
Full removal and installation of new indoor and outdoor AC units, managing old system removal and system upgrades.
Preventive Maintenance
Scheduled service to maintain system performance and extend equipment lifespan.
24-Hour Emergency Service
Emergency HVAC service available around the clock, every day of the week.
Technical Education & Consultation
Guidance on system operation, warranty verification, and repair options explained directly to homeowners.