Lennox Stores (Parts Plus)

Lennox Stores (Parts Plus) operates as a heating equipment supplier in Depew, New York, serving contractors across the Buffalo metropolitan area. The location functions as a parts distribution center rather than a traditional HVAC installation or repair contractor, providing filters, components, and furnace systems exclusively to licensed HVAC professionals. Business hours run Monday through Friday from 7:30 AM to 4:30 PM, with the location closed on weekends. The store has accumulated 19 customer reviews yielding a 2.9-star average rating, with feedback reflecting mixed experiences ranging from highly satisfied contractor customers to those reporting significant frustrations with parts availability and service response times.

This Lennox dealership maintains a contractor-only inventory model, supplying OEM parts and heating systems that are not available to general homeowners. The business is associated with the LennoxPros network, which provides authorized Lennox furnace and air handling components to professional installers. As a parts-centric operation rather than a full-service installation contractor, the location focuses on supplying heating equipment rather than performing on-site residential repairs or system installations. The dealership carries the Lennox product line including residential furnaces and air handlers, though customers should verify specific part availability before making a trip.

Customer experiences reveal distinct perspectives. Ron Martin awarded a five-star review calling it a great place for HVAC parts and systems. Conversely, multiple contractors reported substantial frustrations: one professional with 450 HP boiler experience described being denied filter purchases without contractor credentials, while another reviewer noted a 50-minute hold time on a Tuesday morning with no pickup, and a third mentioned driving 60 miles to Buffalo only to face additional access challenges. Several reviews cite extended technical support wait times reaching one to two hours, with occasional misdiagnoses requiring callers to restart problem-solving processes from the beginning.