True Energy Solutions

True Energy Solutions operates as an insulation contractor serving East Rochester and the broader Monroe County region, including Rochester, Henrietta, and Pittsford. The business holds a 4.4-star rating compiled from 73 customer reviews, indicating a moderate level of homeowner satisfaction in the area. This volume of feedback provides prospective clients with a reasonable basis for evaluating the contractor's service quality and reliability before making contact.

The contractor's service model centers on residential insulation projects, though specific brand partnerships or specialized certifications were not documented in available materials. Without detailed technical specifications or manufacturer affiliations to reference, homeowners seeking particular insulation products or advanced energy-efficiency solutions should inquire directly about available options and material selections during initial consultation.

Customer reviews document several interactions with technicians named Tony and Ryan, with one reviewer noting Tony conducted the initial estimate and contract discussion while Ryan served as a manager handling complaints. One homeowner described discovering insufficient insulation depth after project completion, noting measurements of 8 to 13 inches rather than the expected 16 inches, and reported difficulty reaching the office for resolution. Another reviewer documented concerns about air sealing work on rim joists and indicated the matter was reported to NYSERDA. A third customer mentioned delays in receiving a promised refund check following adjustments related to a grant program, with no resolution after more than a month of waiting.