Ace Heating & Cooling

Ace Heating & Cooling holds a perfect 5-star rating across 11 verified client reviews in Rochester, New York. The contractor delivers residential heating and cooling repair, replacement, and installation services throughout the greater Rochester area, including neighboring communities. While the company maintains an established presence in the local market, specific licensing details and founding documentation were not available for verification.

Customer reviews consistently highlight the company's rapid emergency response capabilities as a defining strength. Multiple clients describe same-day or after-hours arrivals, including a technician who reached a homeowner within 30 minutes on the coldest night of the year at 10:00 pm on a Sunday. Reviewers also emphasize transparent pricing, with several clients noting costs significantly below estimates from larger corporate competitors. The team demonstrates proficiency across diverse equipment types, handling furnace failures, hot water heater replacements, and air conditioning issues in both traditional and modular home configurations.

Specific technicians earn repeated recognition across reviews. A technician named Drake receives the most frequent mentions, with clients praising his diagnostic skill, same-day availability, and ability to explain issues clearly. Reviewers also call out team members Ben and Jared for arriving within five minutes of a service call and resolving a heating issue in 15 minutes. One reviewer describes a scenario where Ace arrived when another contractor had left her without water for weeks, completing a hot water heater replacement in a single day and saving over $1,000 compared to previous estimates.