American Plumbing Heating & Cooling

American Plumbing Heating & Cooling has served the Rochester metropolitan area as a fully licensed plumbing contractor since 2006. The company holds a Master Plumber license in New York State and maintains full liability insurance on every service call. With 843 customer reviews generating a 4.8-star rating, the company has built a substantial reputation in Monroe County and the surrounding Finger Lakes communities. Their physical location on Lyell Avenue puts them within quick response distance of downtown Rochester, Henrietta, and the suburban neighborhoods extending toward Greece and Gates. The office is staffed Monday through Friday from 7 AM to 4 PM, with around-the-clock availability for emergencies that cannot wait for standard business hours.

What distinguishes American Plumbing Heating & Cooling from other plumbing operations in the Rochester market is their commitment to transparent pricing and customer education. Multiple reviewers note that quoted prices came in lower than expected, and technicians take time to explain repair options rather than simply presenting the most expensive solution. The company maintains direct manufacturer relationships that allow them to source water heaters and related components without excessive markup, a cost advantage passed directly to homeowners.

Two customer experiences illustrate the range of service American provides. Judith H. described Jack arriving at her home within the promised time window to install a new water heater, exercising care in explaining where to purchase the best tank before performing the installation and warranty work himself. Ashley S. required a full septic line excavation and replacement in her yard, a six-hour project that the team completed without stopping, with office staff member Carla maintaining responsive communication throughout the day.