American Plumbing Heating & Cooling
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About American Plumbing Heating & Cooling
American Plumbing Heating & Cooling maintains a 4.8-star rating across 843 reviews while serving Rochester, NY and surrounding communities. The company provides plumbing, heating, and cooling services with 24-hour availability on weekends for emergency calls. Customers interact primarily with field technicians and office staff, with Carla frequently handling phone and email communications.
What distinguishes this contractor is the emphasis on customer choice and transparency. Reviewers describe receiving options to purchase equipment themselves or through the company, with clear explanations of warranty coverage. The team handles both routine maintenance and major projects like water heater installations and septic line replacements, approach each job with thorough explanations of required work before proceeding.
Reviewers consistently name specific team members who handled their jobs. Jack earned praise for installing a hot water heater after providing multiple purchase and installation options. Ashley Sandford's review details a 6-hour septic pipe replacement completed by Brian, Zeus, and Justin, who leveled the yard afterward. Christine Sibilio describes a team that resolved multiple minor plumbing issues in under an hour. Carol Puffer notes Keith and Mike completed excellent work on her plumbing needs.
What Customers Say
Multiple reviewers specifically name Jack, Carla, Brian, Zeus, Justin, Keith, and Mike, suggesting a stable team that customers interact with directly. Positive reviews consistently mention thorough explanations before work begins, same-day or next-day scheduling, and pricing that reviewers describe as lower than expected. Emergency weekend availability appears in the business hours and is referenced by customers needing urgent service.
Working Hours
| SundayToday | Open 24 hours |
| Monday | 7 AM–4 PM |
| Tuesday | 7 AM–4 PM |
| Wednesday | 7 AM–4 PM |
| Thursday | 7 AM–4 PM |
| Friday | 7 AM–4 PM |
| Saturday | Open 24 hours |
Services
Water Heater Installation & Repair
Installation of new water heaters with options to purchase equipment independently or through the company, including warranty coverage on both parts and labor.
Plumbing Diagnostics & Repairs
Handling of minor to moderate plumbing issues including multiple problems in a single visit, with upfront explanation of required work.
Septic & Sewer Services
Excavation and replacement of septic pipes and sewer lines, including site restoration with dirt refill and leveling after completion.
Heating System Services
Heating system maintenance and repair for residential properties in the Rochester area.
Cooling System Services
Air conditioning maintenance and repair services for homes in the local service area.
Emergency Plumbing
24-hour availability on weekends for urgent plumbing issues requiring immediate attention.