Carrier Transicold

Carrier Transicold operates in Rochester, New York, serving commercial trucking customers across the region with refrigerated trailer (reefer) unit repair and maintenance. The facility holds a 3.4-star rating drawn from 16 customer reviews, with operating hours spanning from 6 AM to late evening on weekdays and around-the-clock coverage on Mondays, Tuesdays, Thursdays, and Wednesdays until 1 AM. This location specializes in diagnosing and repairing transportation refrigeration systems, assisting truck drivers and fleet operators who experience breakdowns or temperature-control emergencies while hauling perishable loads.

While this location does not maintain a public website, customer feedback reveals a commitment to resolving complex refrigeration challenges that other service providers could not address. One reviewer described a scenario where their trailer experienced a temperature excursion on a frozen load set for negative ten degrees, and multiple prior visits to other shops failed to identify the root cause. The Carrier Transicold team successfully diagnosed and repaired the issue, demonstrating specialized expertise in transportation refrigeration systems that differs from standard residential or commercial HVAC work.

Multiple reviewers specifically mentioned a technician named TJ who went beyond standard service expectations. When one customer's landing gear bolts snapped in the parking lot, TJ emerged and replaced them at no charge despite no obligation to do so. Another reviewer praised the night-shift technician who, upon discovering the trailer was actually a Thermo King unit rather than Carrier, personally contacted Thermo King and arranged for repairs at their facility while providing printed directions. These examples illustrate a service approach focused on getting drivers back on the road rather than strictly adhering to brand boundaries.