Carroll Heating & Cooling
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About Carroll Heating & Cooling
Carroll Heating & Cooling has served Rochester homeowners since the business was founded, delivering heating and cooling solutions across Monroe County and surrounding communities including Henrietta, Brighton and Pittsford. The company holds proper licensing for New York State HVAC work and maintains an outstanding 5.0-star rating drawn from 76 verified customer reviews. Owner John Carroll operates as the primary technician on every job, ensuring consistent quality and direct communication from the initial call through project completion. This owner-operated model means homeowners interact directly with the decision-maker rather than rotating dispatch technicians, creating accountability that customers repeatedly cite in their feedback.
What distinguishes Carroll Heating & Cooling from larger competitor operations is the direct involvement of the proprietor on each installation and repair. Unlike franchise operations where jobs rotate through different technicians, John Carroll personally oversees every project from diagnosis through final testing. Customer reviews highlight competitive pricing without aggressive Upselling, with multiple reviewers specifically noting fair estimates and transparent cost discussions. The company handles integrated thermostat systems that combine HVAC and humidity controls, a specialized capability that other area contractors declined to install.
Homeowners consistently praise the company's rapid response during heating emergencies. One reviewer woke to a non-functional furnace on a frigid morning and received service within an hour, with John arriving despite a full schedule of existing appointments. Another customer required an Ecobee smart thermostat integration during the COVID-19 pandemic weekend shutdown, a complex installation involving non-standard wiring that required additional time and expertise. The owner accommodated this unusual request on a Saturday, completing a seamless integration that consolidated separate 30-year-old thermostat and humidity controllers into a unified system.
What Customers Say
All 76 reviewer ratings are 5 stars, with multiple customers specifically mentioning same-day emergency response times and the owner arriving within an hour of their call. Four reviewers emphasize honest pricing with no high-pressure sales tactics, while three reviews highlight personal oversight by John Carroll on every job as the key differentiator from other contractors.
Working Hours
| Sunday | 8 AM–5 PM |
| Monday | 8 AM–5 PM |
| Tuesday | 8 AM–5 PM |
| Wednesday | 8 AM–5 PM |
| Thursday | 8 AM–5 PM |
| Friday | 8 AM–5 PM |
| SaturdayToday | 8 AM–5 PM |
Services
Furnace Repair & Maintenance
Diagnoses and repairs heating system failures including same-day emergency service. Handles all furnace brands and common heating issues.
Central Air Conditioning Installation
Installs complete cooling systems including new central AC units. Full installation with equipment haul-away and worksite cleanup included.
Furnace Installation & Replacement
Professional furnace installation and full system replacement services with competitive pricing.
Hot Water Heater Installation
Installation of new hot water heaters as part of complete HVAC system upgrades.
Smart Thermostat Integration
Installation of advanced smart thermostats including Ecobee systems that integrate HVAC and humidity controls into single platforms.
System Maintenance & Tune-ups
Preventive maintenance services and system tune-ups to extend equipment lifespan and maintain efficiency.