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About CNY Plumbing Solutions
CNY Plumbing Solutions holds a 5.0-star rating across 45 reviews in Rochester, New York. This family-owned plumbing contractor serves the Rochester metro area and surrounding communities, handling both residential and light commercial jobs. Reviewers consistently describe the team as professional, knowledgeable, and skilled, with multiple customers noting the technicians arrived on time and completed work efficiently.
The company distinguishes itself through transparent pricing and a commitment to doing work right the first time. Rather than pursuing specialized certifications or brand partnerships, CNY Plumbing Solutions focuses on practical problem-solving and customer education. Several reviewers mentioned technicians took time to explain what they were doing and why, offering maintenance tips to prevent future issues.
Customers referenced specific technicians in their reviews, with John receiving multiple mentions for outstanding service. One reviewer described John handling three jobs in a single visit while providing helpful suggestions like replacing a difficult garden hose attachment with a more functional option. Another customer recalled a team that handled all paperwork for a complex city sweep repair while a separate technician simultaneously fixed a pipe in the basement. The consistency of positive experiences across 45 reviews suggests reliable, high-quality workmanship.
What Customers Say
All 45 reviewers awarded 5 stars, with customers specifically naming technicians John and Sandy. Positive feedback centers on on-time arrival, fair pricing, and thorough explanations of work performed. Multiple reviewers mentioned the company as their go-to plumber for future needs.
Services
Water Heater Installation & Repair
Installation of hot water tanks, with one reviewer noting John completed a replacement and addressed all questions.
Pipe Repair & Maintenance
Fixing pipes in basements and other areas, with technicians explaining the work and providing preventive guidance.
Drain & Sewer Services
Handling trap repairs at city sweeps and drain clearing, including winterization work to prevent freezing.
Winterization Services
Adding valves and drains to prevent pipe freezing during cold Rochester winters.
Fixture Upgrades
Replacing outdated fixtures like garden hose attachments with more functional options.
General Plumbing Repairs
Handling various residential plumbing issues with skill and efficiency, as evidenced by multi-job appointments.