Cricket on the Hearth, Inc

Cricket on the Hearth, Inc operates as a fireplace and stove specialist in Rochester, New York, holding a 4.1-star rating across 37 customer reviews. The Turner family has owned and operated this business since 1968, making it a longstanding fixture in the Monroe County home improvement market. The company maintains a showroom at 900 Panorama Trail South where customers can experience burning displays of fireplaces, inserts, and stoves before committing to a purchase. Service hours run Monday through Thursday from 9 AM to 5 PM, with the shop closed on weekends. The business offers professional installation and service work performed by factory-trained technicians, carrying American-made products from manufacturers including Mendota, Kozy Heat, Jotul, and Blaze King.

What distinguishes Cricket on the Hearth from general HVAC contractors is its focused expertise in hearth products and its inventory of premium American manufacturers. The showroom displays working units so homeowners can evaluate heat output, flame appearance, and operational features firsthand. The business currently promotes a 10% savings up to $600 on any stove, fireplace, or insert installed by their staff during July 2026. Beyond new equipment sales, the company stocks Real Fyre gas logs for converting traditional masonry fireplaces to gas operation, along with a wide selection of fireplace doors, screens, and accessories from brands like Design Specialties. This specialization allows for more tailored product recommendations than a broad-line home improvement store might offer.

Several recent reviewers describe specific interactions with Cricket on the Hearth staff. One customer (Bill) reported that the team provided helpful guidance on gas fireplace selection and coordinated with the Fire Marshal to obtain final approval for their installation. Another reviewer (Bryan T) noted the staff went above and beyond to locate hard-to-find hardware pieces for a masonry stove door. However, not all experiences have been positive. One customer (Ralph M) documented issues with a glass door installation where the hinge was improperly aligned, and reported that the company promised follow-up but did not deliver. Another reviewer (Lawrence Barnes) described difficulties arranging delivery for a Jotul stove, eventually purchasing from a dealer in Ithaca instead. These mixed experiences suggest prospective customers may benefit from discussing installation timelines and service expectations upfront.