Ed Tschetter's Heating & Cooling

Ed Tschetter's Heating & Cooling has served Rochester, NY homeowners since 1982, delivering licensed air conditioning and heating solutions across Monroe County from its locally rooted operation. The company holds 19 verified customer reviews accumulating a 4.6-star average rating, reflecting over four decades of consistent service delivery in a region experiencing humid summers and bitter winters that demand reliable HVAC performance. Technicians maintain current certifications while the family-owned structure enables direct communication between property owners and decision-makers, eliminating layered customer service interactions.

What distinguishes Ed Tschetter's from larger competitors is the priority placed on component-level diagnostics before recommending full system replacements. Reviewers repeatedly describe situations where the technician identified a specific faulty part, in one case, an inducer motor, procured the component separately, and restored heating within 90 minutes of the initial call, avoiding the expense of an entire furnace swap. The company pairs this repair philosophy with responsive scheduling, including Saturday availability for emergencies when indoor temperatures plummet with children in the home.

Customer accounts name specific technicians navigating high-pressure situations: Mike resolved a unit that failed phone troubleshooting by arriving promptly and completing repairs the same day. Eric answered a desperate Saturday call when a house dropped to 45 degrees with young children present, arriving within an hour and completing work at reasonable cost. Another reviewer specifically credits Lee for proposing targeted repairs rather than the whole-unit replacement .