Ed Tschetter's Heating & Cooling
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About Ed Tschetter's Heating & Cooling
Ed Tschetter's Heating & Cooling serves Rochester, New York as an air conditioning and heating contractor with a 4.6-star average across 19 verified client reviews. The company handles residential heating and cooling systems, with recent reviewer feedback specifically mentioning furnace repair, gas fireplace service, and AC maintenance. Technicians referenced in customer feedback include Lee, Mike, and Eric, each praised for specific service scenarios ranging from system diagnostics to component replacement.
The company's website presents a straightforward service offering without explicit mention of brand partnerships, specialized certifications, or unique guarantees. Reviewer feedback consistently emphasizes practical repair solutions over complete system replacements, with one customer noting a technician provided effective alternatives after other contractors recommended a full unit change. The available information does not support claims about specific manufacturer certifications, warranty programs, or specialized service niches.
Customer narratives highlight rapid response capabilities during heating emergencies. One reviewer described waking to a 50-degree home with outdoor temperatures at 19 degrees, with technician Eric arriving within 30 minutes, diagnosing the issue, procuring a replacement part, and restoring heat within 90 minutes. Another customer reported a Saturday morning emergency with two young children, with the service team arriving within an hour and resolving the problem at reasonable cost. A third review described technician Mike providing phone troubleshooting before an in-person visit to repair an AC unit promptly and professionally.
What Customers Say
All seven readable reviews award five stars, with customers consistently praising same-day or hour-level response times, fair pricing, and technician knowledge. Multiple reviewers highlight specific technicians (Lee, Mike, Eric) by name and contrast their solutions with competitors who recommended full system replacements.
Services
Furnace Repair & Heating Service
Emergency furnace repair including component diagnostics and replacement. Technicians handle issues like inducer motor failures.
Air Conditioning Repair & Maintenance
AC system diagnostics, repair, and maintenance. Services include troubleshooting and solutions that avoid unnecessary full unit replacements.
Gas Fireplace Service
Gas fireplace repair, cleaning, and maintenance. One review mentions quick response and thorough service for fireplace issues.
HVAC System Troubleshooting
Phone-based diagnostic support to assess issues before dispatch. Technicians determine whether in-person visits are necessary.
Emergency HVAC Response
Same-day and urgent-response service for heating and cooling emergencies, including weekends and holiday periods.
Parts Replacement & Installation
On-site parts procurement and installation. One reviewer described a technician picking up a replacement motor and completing repairs within the same service call.