Five Star Energy Solutions

Five Star Energy Solutions has operated as a family-owned HVAC contractor serving the Greater Rochester area for 25 years. The company maintains a perfect 5.0-star rating across 140 verified customer reviews, placing them among the most recommended heating and cooling specialists in Monroe County. They maintain standard business hours seven days a week from 8 AM to 5 PM, with same-day service availability for urgent repairs. Their primary service territory encompasses Rochester proper along with surrounding communities including Greece, Henrietta, and Brighton neighborhoods.

As a Rheem Pro Partner, Five Star Energy Solutions carries equipment from one of the industry's oldest and most awarded manufacturers, offering Energy Star certified furnaces and air conditioners backed by nearly a century of innovation. The company distinguishes itself through a straightforward service philosophy built on honest recommendations rather than aggressive upselling, with technicians explaining what repairs are worth paying for versus what homeowners can handle themselves. They back all parts and labor with a guarantee while offering flexible financing options to make system replacements more accessible for budget-conscious households.

Tim, the company founder, has earned a reputation for rapid response. When Ryan Walsh's furnace failed, Tim arrived within one hour, diagnosed the issue honestly, and offered a solution to extend the unit's life before the customer opted for replacement. The new installation was completed in under 24 hours. Susan Spano praised Tim's quick arrival to address a furnace water leak, noting his knowledge and reasonable rates. The company acknowledges that service quality dropped on a recent duct cleaning job and attributes it to time constraints rather than standard practice.