Frank N Frank Mechanical Contractors | Heating & Cooling

Frank N Frank Mechanical Contractors delivers heating and cooling services throughout Rochester, New York, earning a 5.0-star average across 83 client reviews. This contractor handles both residential and commercial projects, offering installation, repair, and maintenance for cooling systems, furnaces, boilers, and water heaters. The business operates as an official RUUD Pro Partner, indicating factory-trained expertise on specific equipment brands.

What distinguishes this contractor from others in the Rochester market is their commitment to transparent diagnostics and rapid response. Their website promotes a no-worry diagnostic service for homes experiencing sudden heating or cooling failures. The company integrates faith-based values into their business philosophy, citing Ephesians 6:7 as a guiding principle for serving customers with integrity and putting client needs first. This service-first approach manifests in their emphasis on explaining options to homeowners before recommending replacements or repairs.

Customer reviews highlight specific technicians who handled urgent situations. Reviewer Nicole described how Jake initially explained her furnace situation, then Frank reviewed the system and guided her through replacement options during sub-zero temperatures, with Carlos completing the installation. Reviewer James Knorr mentioned Chaz arrived within an hour to assess gas leaks, with the team returning the next morning to complete all repairs. These accounts describe same-day response and thorough communication as consistent themes across multiple reviews.