Generation Repairs

Generation Repairs is a refrigeration and equipment repair specialist serving Rochester, New York, and surrounding Monroe County. With a perfect 5.0-star rating across 18 verified customer reviews, the company has built a reputation for solving complex problems that other technicians could not address. The business focuses primarily on commercial refrigeration equipment, serving restaurants and food service establishments throughout the Rochester area, though they also handle residential heating systems including combi boilers and water heaters.

What distinguishes Generation Repairs from typical HVAC contractors is their specialized expertise with commercial refrigeration systems and their commitment to customer education. Reviewers consistently praise the technician for taking time to explain issues and walk customers through repairs, describing a collaborative approach that helps clients understand their equipment. The business handles equipment that falls outside standard residential HVAC categories, including walk-in freezers, commercial restaurant refrigeration, and specialized heating systems like combi boilers that combine heating and hot water functions.

Customers share specific scenarios that illustrate the company's approach. One reviewer recounts how the technician fixed a walk-in freezer that had been in disrepair after another local company left it in constant trouble, remaining consistently available to explain the issues throughout the repair process. Another describes how the technician would not rest until a combi boiler was completely repaired, extending the unit's life by an estimated 10-15 years instead of recommending replacement. A restaurant owner with over 30 years of industry experience calls Generation Repairs the most trusted service they have ever used, noting reasonable rates and a willingness to help save money while getting jobs done properly.