Hawn Heating & Air Conditioning Inc
Is this your business?
Verify your details, earn a verified badge, and start getting customer inquiries. Takes about a minute by phone.
Claim This Business FreeClaiming is free. Featured placement is optional, $99/mo.
About Hawn Heating & Air Conditioning Inc
Hawn Heating & Air Conditioning Inc has served Rochester and the greater Monroe County region for decades, building a reputation as a local, full-service HVAC contractor backed by hundreds of verified customer reviews. With a 4.7-star rating across 609 reviews, the company maintains round-the-clock availability, meaning a real person answers the phone any time of day or night. This accessibility proves critical for homeowners facing furnace failures in subzero winter temperatures or AC breakdowns during summer heat waves. The company employs licensed technicians who handle residential heating, cooling, and ventilation systems, serving customers across Rochester's neighborhoods and surrounding towns in western New York.
What distinguishes Hawn Heating from competitors is their commitment to transparent, no-pressure service paired with around-the-clock emergency availability. Unlike contractors who gatekeep after-hours calls or surcharge for weekend diagnostics, Hawn's team arrives when scheduled and communicates clearly about what repairs are necessary. Their technicians invest time explaining system workings to homeowners, ensuring clients understand their equipment before any work begins. This educational approach, combined with their 24/7 operational model, creates a service experience that prioritizes homeowner knowledge and system longevity over upselling.
Customer reviews name specific technicians who delivered exceptional service during heating emergencies. Doug Hayden and Frank recently completed a Navien combi boiler installation, with reviewers noting their thorough explanations and pride in precise installation work. Lynn Daley's multiple years of furnace maintenance experience highlights consistent on-time arrivals and technicians who never recommend unnecessary repairs. When other contractorsleft without answers, Hawn's team stayed to diagnose the root cause, demonstrating the problem-solving commitment that generates returning customers and word-of-mouth referrals in Rochester neighborhoods.
What Customers Say
609 reviewers award Hawn Heating a 4.7-star average, with multiple five-star reviews praising technicians Doug Hayden and Frank for knowledgeable, explained installations. Negative reviews consistently cite diagnostic fees and unclear pricing as concerns, contrasting with positive feedback about transparent communication and no-pressure recommendations.
Working Hours
| SundayToday | Open 24 hours |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
Services
Furnace Repair & Maintenance
Annual tune-ups, diagnostic repairs, and emergency furnace service for all major brands.
Air Conditioning Service
AC diagnostics, refrigerant recharges, and cooling system maintenance for residential systems.
Boiler Installation
Professional installation of Navien combi boilers and traditional heating boilers.
24-Hour Emergency Service
Round-the-clock dispatch for heating and cooling emergencies, including holidays.
Duct Work Assessment
Duct damper evaluation and airflow redistribution for rooms with insufficient heating or cooling.
System Inspections
Pre-purchase home inspections and safety verification for existing HVAC systems.