What should I do if Hilltop Heating & Plumbing misses my scheduled appointment?

Document the missed appointment with dates and times, then call the office to request a callback and rescheduling.

Can I expect same-day service for emergency plumbing issues?

One reviewer reported the team arrived promptly for their project, though same-day availability was not confirmed.

How long have they been serving Rochester?

The business data does not include a founding year or duration of operation for this contractor.

Are they licensed and insured in New York?

License and insurance status does not appear in the available business information or reviews.

What happens if they ghost me after providing an estimate?

One reviewer reported being ghosted for two years after receiving an estimate, recommending you follow up aggressively.

Do they stand behind their work?

A positive reviewer noted the team stayed until everything was operational, suggesting completion commitment.

Hilltop Heating & Plumbing

Contractor

3.0(8 reviews)

(607) 382-2568

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About Hilltop Heating & Plumbing

Hilltop Heating & Plumbing operates as a contractor in Rochester, New York, with a 3.0-star rating compiled from 8 customer reviews. The business specializes in heating and plumbing services for residential homeowners throughout the Rochester metropolitan area. Prospective clients can contact the office directly at (607) 382-2568 to discuss project requirements and scheduling availability, though the company does not maintain a public website.

Customer feedback presents a divided service experience. Positive reviewers highlight prompt response times and completion of assigned work, with one customer noting reasonable rates for the quality of service provided. Another satisfied client described the team as staying with the job until everything was operational, indicating a commitment to finishing what they start.

Specific technician experiences appear in the reviews. One reviewer described a positive encounter with Bruce and two workers who arrived promptly and remained until the job was complete. Another reviewer mentioned the business as responsive with quick service. However, multiple negative reviews cite significant concerns about missed appointments, lack of communication when delays occurred, and difficulty obtaining callbacks after initial contact.

What Customers Say

4 of 8 reviews report 1-star experiences citing no-show appointments and communication failures, while 2 reviews award 5 stars for prompt service and reasonable rates. Positive reviewers mention Bruce by name for completing work satisfactorily, whereas negative reviews describe consistent missed commitments.

3.0 · 8 reviews

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