Home Services at The Home Depot

Home Services at The Home Depot operates as a general contractor affiliated with the Home Depot location in Rochester, New York. The business maintains extended operating hours seven days a week, with weekday service from 6 AM to 10 PM and weekend availability varying by day. Based at the Penfield-area store, this contractor serves Rochester and surrounding Monroe County communities. The company holds a 2.3-star average rating derived from three customer reviews, indicating significant room for improvement in customer satisfaction.

As an extension of a major national retailer, this contractor benefits from Home Depot's extensive supply chain and product inventory, allowing for coordinated material procurement on larger remodeling projects. The business operates within Home Depot's Pro Xtra loyalty program framework, which offers volume pricing and project management tools for qualifying jobs. Service offerings span the general contractor scope, including kitchen and bathroom remodeling, flooring, roofing, and window installation through Home Depot's install services network.

Customer feedback reveals persistent challenges with appointment coordination and staff responsiveness. One reviewer described a scenario where a designer missed a scheduled appointment, which subsequently caused incorrect ordering of a custom vanity top, leaving the customer without a sink weeks after the bathroom remodel was technically completed. Another reviewer reported being overlooked by multiple sales associates while seeking kitchen countertop assistance, ultimately deciding to purchase materials from a competing retailer. These accounts suggest inconsistencies in project management and customer service that prospective clients should consider when evaluating this contractor.