James Crowley Plumbing & Heating

James Crowley Plumbing has served the Rochester community since 1928, earning a 4.8-star rating across 30 customer reviews. This third-generation family business operates from 334 Thurston Road and provides both residential and commercial plumbing services throughout Monroe County. Their team of licensed and insured technicians handles everything from fixture repairs to complete bathroom remodels, maintaining the honest, quality-focused approach the company was built on nearly a century ago.

What distinguishes James Crowley from other area plumbers is their breadth of specialized certifications. They are authorized to perform backflow testing and complete Certification of Occupancy inspections, services most residential plumbers cannot offer. Their expertise extends to complex sewer and drain issues, including blockages, leaks, tree root intrusion, and sewer ejection pump replacement. The company also handles water heater installation, sump pumps, and modern appliance connections like ice maker water lines and dishwashers.

Reviewers consistently praise specific team members by name. John earned commendation for arriving within 12 hours of a call, clearing a stopped drain, and explaining an ongoing issue the homeowner should address soon. Multiple reviewers highlight technicians Jimmy and Patrick for their politeness, thorough testing, and careful cleanup after completing work. One customer noted the team responded to a holiday weekend emergency at a rental property, delivering fast, efficient service and following up with a handwritten thank-you note.