John Rose Plumbing, Heating & Cooling

John Rose Plumbing, Heating & Cooling holds a 4.4-star rating drawn from 20 customer reviews in the Rochester area. The business operates as a full-service contractor handling residential plumbing, heating, and cooling systems. Reviewers describe interactions with staff described as friendly and competent, though the volume of feedback reveals a mixed customer experience that warrants careful consideration before scheduling service.

Multiple five-star reviewers specifically praise the company for honest pricing and efficient service delivery. Margi Simuro noted workers completed a full heating system replacement described as a wonderful experience at a decent price, while Evelyn Salas highlighted the team explains problems clearly and develops the best affordable solution. These accounts suggest the company prioritizes transparent communication and cost-effective recommendations for homeowners.

Customer experiences vary significantly in specificity. Deborah Azevedo described John as reliable and trustworthy for plumbing work without detailing the scenario. William Bonilla recounted a boiler maintenance visit where the technician installed a temporary switch that failed, the office could not locate a replacement, and charges were applied for a part never received. Bruce Forrest described being disconnected during a phone call attempting to schedule an appointment after receiving assurances of a same-day return call that never materialized.