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About JustCause
JustCause operates as a legal aid organization serving Rochester, New York, and holds a 3.6-star rating from 33 customer reviews. The organization provides legal assistance to community members seeking help with various legal matters, with resources and programs accessible through their website at justcauseny.org. Their office maintains standard business hours Monday through Friday from 9 AM to 5 PM, with the phone number (585) 232-3051 available for client inquiries.
The organization presents itself as a resource for community members navigating legal challenges, offering programs designed to address common legal needs faced by residents of the Rochester area. Their website features sections dedicated to client resources, community resources, and various forms of assistance. The structure suggests a focus on providing accessible legal support to those who may face barriers to traditional legal representation.
Multiple reviewers recount specific experiences with JustCause that highlight their interactions with staff members. One reviewer described their experience as involving a contract dispute where they felt the attorney had not thoroughly reviewed their documentation before responding. Another reviewer mentioned being abruptly disconnected during a call after waiting on hold. A third reviewer reported leaving multiple messages over several months without receiving a return call to discuss their situation.
What Customers Say
12 of 33 reviewers gave 1-star ratings, with recurring complaints about unresponsive phone lines and abrupt call terminations. Positive feedback references specific team members by name, though these reviews represent a minority of the total feedback.
Working Hours
| SundayToday | Closed |
| Monday | 9 AM–5 PM |
| Tuesday | 9 AM–5 PM |
| Wednesday | 9 AM–5 PM |
| Thursday | 9 AM–5 PM |
| Friday | 9 AM–5 PM |
| Saturday | Closed |
Services
Legal Consultation
Initial assessment of legal matters to determine if the organization can provide assistance.
Case Evaluation
Review of documentation and facts surrounding a client's legal situation.
Community Legal Resources
Distribution of legal information and materials to Rochester area residents.
Client Survey Feedback
Collection of client input to improve services and identify areas needing attention.
Referral Services
Directing clients to other organizations when JustCause cannot handle their specific legal need.
Program Services
Various organized legal assistance programs designed for community members in need.