LOYALTY HEATING & COOLING

Lou Marchitell is the owner-operator of Loyalty Heating and Cooling, a Rochester residential HVAC contractor serving the greater Monroe County area since 2015. With a 4.7-star average across 27 client reviews, Lou handles everything from furnace and water heater replacements to air conditioning installations and gas fireplace servicing. The company operates Monday through Friday with Saturday morning hours, providing scheduled maintenance and repair calls for homeowners across Henrietta, Brighton, Pittsford, and surrounding communities.

Unlike larger HVAC companies that sub out specialty trades, Loyalty brings broader in-house capability to each service call. Lou tackled a comprehensive system upgrade for one household, replacing both water heater and furnace while installing traditional central air conditioning and three ductless mini-split units in a single project. The company also services gas insert fireplaces, a niche offering that several reviewers discovered only after their initial call. Beyond equipment work, Lou has handled electrical repairs including breaker replacements and GFCI outlets, demonstrating versatile field competence uncommon among heating and cooling specialists.

Jana Beck hired Loyalty to install a secondhand gas fireplace, then scheduled her first annual furnace maintenance contract after the quality of that initial work. When Margaret LaVigne discovered her sump pump failing on a January afternoon, Lou responded immediately and spent most of the day replacing the pump, drain piping, and related electrical components. Multiple reviewers specifically mention Lou taking time to explain procedures and answer questions, a practice that transforms a repair call into homeowner education.