North Star Supply

North Star Supply operates as an HVAC parts distributor in Rochester, New York, holding a 4.4-star rating across 15 verified customer reviews. Established in 2010, this locally owned supply house serves contractors and homeowners throughout the greater Rochester area, including Henrietta, Brighton, and the Monroe County region. The business maintains standard hours Monday through Friday from 7:30 AM to 4 PM, with Saturday and Sunday reserved for emergency call-ahead service. Their phone number is (585) 426-7777 for parts inquiries and will-call orders.

What distinguishes North Star Supply from typical HVAC retailers is their commitment to stocking uncommon components and their willingness to accommodate customers outside regular business hours. Several reviewers specifically praise their in-stock inventory for hard-to-find parts, with one customer noting they stayed several minutes past closing so a homeowner could retrieve a needed heating component. Lewis Hosenfeld's five-star review highlights their sheet metal Selection, indicating specialized inventory beyond standard HVAC units. When a customer required a part they did not carry, Matt Webster's review confirms the team happily referred him to a competitor who could fulfill the request, demonstrating service over sales.

Customer experiences reveal named staff worth requesting. Enzo Sacchetti's review simply states, "Go see Gary!" indicating a knowledgeable technician who handles customer inquiries. Scott Anderson's scenario demonstrates their flexibility: he needed a critical part to restore heat during an evening and North Star Supply remained open past closing to ensure he could retrieve it. This willingness to accommodate emergency situations, combined with their parts inventory and sheet metal offerings, positions them as a resource for both professional contractors and homeowners handling equipment repairs.