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About POPP HEATING & COOLING, LLC
POPP HEATING & COOLING, LLC has been family owned and operated in Rochester, New York since 2008. Over 14 years in business, this contractor has built a reputation through continued training and education, combining experience with ongoing professional development. The company holds a 4.4-star rating drawn from 7 customer reviews, reflecting a consistent track record of meeting Rochester homeowners' heating and cooling needs.
What distinguishes POPP HEATING & COOLING is their customer-first approach and responsive service model. The company guarantees hassle-free interactions with flexible scheduling designed around customers' busy lives. Their promise emphasizes getting heating and cooling systems running in the quickest, most cost-effective manner possible, without sacrificing quality workmanship.
Customer stories from reviewers paint a vivid picture of the service experience. Leigh Ann Schon called at 6:30pm during a heating emergency when her house had dropped to 60 degrees; Justin arrived within an hour, diagnosed the defective part, and had the furnace running again the same evening. Tom Meyer hired them twice across five years, first in 2015 for a furnace installation, then again in 2020 for a new furnace and AC relocation at a different property, noting he would give ten stars if able.
What Customers Say
All five-star reviewers specifically named Justin as the technician who completed their work, describing him as the owner who handles jobs personally rather than sending subcontractors. Multiple customers highlighted cost savings compared to competitor bids, with one noting saved hundreds. A single one-star review cited a missed callback, contrasting against five positive reviews praising Justin's responsiveness and diagnostic skill.
Services
Furnace Installation & Replacement
Complete furnace replacement using new equipment, with options for same-day diagnosis and repair of defective parts.
Air Conditioning Installation & Relocation
AC installation and relocation services, including positioning adjustments during furnace replacements.
Heating System Repair
Emergency heating repairs with same-day response, troubleshootingdefective parts and restoring furnace operation.
Cooling System Service
Air conditioning repair, maintenance, and installation services for residential systems.
Ductless Mini-Split Systems
Installation of ductless mini-split systems for room additions, three-season rooms, and targeted zone cooling and heating.