Premier Heating & Cooling LLC

Premier Heating & Cooling LLC holds a 4.6-star rating across 18 verified reviews, establishing a solid reputation in Rochester, New York, for residential heating and cooling services. The contractor serves homeowners throughout the greater Rochester area, handling emergency repairs, system installations, and routine maintenance. Reviewers consistently mention same-day arrival capabilities and after-hours availability, particularly during extreme weather events when furnaces or air conditioning systems fail unexpectedly.

Customer reviews specifically highlight the company's straightforward pricing approach, with multiple reviewers noting costs below competitor estimates. The business has completed system conversions from oil to high-efficiency gas boilers, installations of AprilAire humidifiers, and same-day air conditioning repairs. Reviewers describe interactions as transparent with no unnecessary upselling, and technicians arrive prepared to diagnose and resolve issues efficiently.

Several reviewers share specific scenarios where the company exceeded expectations. One customer recounts Rob arriving during record-low temperatures over a holiday weekend, diagnosing a furnace failure and restoring heat within hours. Another describes a full-day boiler replacement project spanning 11 hours, including new hot water heater and sump pump installation, with the team returning the next day for cleanup and system fine-tuning. A third reviewer notes Kylar responded within a couple of hours for an urgent furnace replacement, demonstrating the company's commitment to responsive service.