Reynolds Heating & Cooling, Inc.

Reynolds Heating & Cooling, Inc. has earned a 4.9-star rating across 33 reviews in Rochester, New York, establishing themselves as a highly trusted name in residential heating and cooling services. Multiple reviewers describe the company as family-owned, with Brian Reynolds appearing as a primary contact in several customer interactions. The company serves homeowners throughout the Rochester metro area, handling both emergency repairs and planned equipment replacements. Reviewers consistently mention receiving same-day or next-day service, with installations often completed within a single day.

What distinguishes Reynolds Heating & Cooling from competitors is their commitment to responsive, hands-on service. Several reviews highlight that owners or senior technicians personally oversee jobs rather than delegating entirely to crews. The company provides up-front pricing before work begins and maintains transparent communication throughout service calls. Their ability to diagnose issues quickly and offer multiple solution options earns praise, with one reviewer noting they received 'all of our options' rather than a hard-sell approach.

Customer stories reveal a pattern of rapid response during discomforting situations. When Michael Howse's AC failed during warm weather, Brian Reynolds sent John to assess options the same day, with installation crew arriving the following morning. The crew completed the entire AC replacement in one day. Mary Ann Swift described a similar experience with Brad and Brian collaborating on both furnace and AC installation, completing both systems in under three days. Michael Scalise's review detailed how Reynolds diagnosed a furnace smell issue, replaced the unit, and later resolved a separate thermostat problem using a replacement part from their service vehicle.