RG&E

RG&E provides electricity and natural gas service to residents and businesses throughout Rochester, New York, and surrounding communities. The utility company operates customer service hours from 9 AM to 3 PM on weekdays and maintains an online presence at rge.com. With 1,229 customer reviews aggregated, RG&E holds a 2.2-star average rating, indicating significant room for improvement in customer satisfaction. The company can be reached directly at (800) 743-2110 for service inquiries, billing questions, and outage reporting.

Given that website text was unavailable for this listing, specific service differentiators such as renewable energy programs, rebate offerings, or partnership certifications cannot be verified from current data. The limited customer service window of 9 AM to 3 PM on weekdays may pose challenges for homeowners requiring assistance outside standard business hours. Prospective customers seeking information about RG&E's current rate structures, smart meter deployment, or service upgrade programs should contact the company directly to confirm available options.

Customer reviews highlight recurring concerns regarding property restoration following utility work. Multiple reviewers report that RG&E crews performed excavations for neighborhood infrastructure upgrades but failed to complete lawn restoration, leaving residents with damaged landscaping and no clear timeline for repairs. Billing disputes also surface frequently, with customers citing confusion around final account balances after service termination and difficulty reaching customer service representatives within a reasonable timeframe. One reviewer notes ongoing issues with smart meter readings not registering correctly over a five-month period, resulting in unexpected backbilling.