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About Russell Plumbing & Home Services
Russell Plumbing & Home Services operates as a plumber serving Rochester, New York, and surrounding communities. With a 4.7-star rating drawn from 19 customer reviews, the business has built a consistent reputation for residential plumbing work. Reviewers in the dataset reference locations including Fairport and Bergen, suggesting the contractor serves multiple neighborhoods in the greater Rochester metro area. The company can be reached at (585) 738-9917 for service inquiries.
What distinguishes this contractor from others in the Rochester market is the level of personal attention reported across multiple reviews. Customers describe receiving clear explanations of repair approaches before work begins, with one reviewer noting the technician handled all permit paperwork for a sewer hookup project. Several reviews mention the contractor's willingness to respond to emergency situations, including scenarios outside standard business hours. Pricing transparency appears as a recurring theme, with customers characterizing costs as reasonable and fair without hidden charges.
Customer stories from the review dataset reveal specific service scenarios. One reviewer described a sewer hookup project on an older farm house in Fairport, noting the contractor managed interactions with town and county authorities. Another review detailed a well pump emergency that occurred while the contractor was traveling, yet still received a prompt response and a referral to another professional. A third reviewer mentioned the technician arrived prepared, thoroughly explained troubleshooting steps, and took time to discuss repair options with the homeowner. These accounts collectively portray a service approach centered on communication and follow-through.
What Customers Say
Nineteen reviews averaging 4.7 stars show strong customer satisfaction, with every reviewer awarding 5 stars. Multiple customers specifically praise the technician named Justin for professionalism, clear communication, and fair pricing. Several reviews highlight emergency response capabilities, including situations addressed outside normal business hours.
Services
Emergency Plumbing Repair
Urgent plumbing repairs including water line breaks and critical system failures, with response capabilities outside standard hours.
Sewer Hookup Installation
New sewer connections for homes, including permit handling, town and county compliance, and proper decommissioning of old septic systems.
Well Pump Service
Diagnosis and replacement of well pump systems, including emergency situations requiring immediate attention.
Routine Plumbing Maintenance
Regular plumbing services for ongoing home maintenance needs, from minor repairs to scheduled service calls.
Diagnostic & Troubleshooting
Thorough problem identification with detailed explanation of issues and repair options presented to homeowners.