Sears Appliance Repair

Sears Appliance Repair operates as a Sears Home Services location at 10 Miracle Mile Drive in Rochester, New York, delivering appliance repair throughout the greater Rochester metro area. The service center maintains a 4.7-star average across 71 customer reviews and operates from 7 AM to 11 PM seven days a week, providing extended hours that accommodate emergency calls outside typical business windows. As part of the nationwide Sears network, this location draws on corporate resources while maintaining local service delivery through field technicians who serve residential customers across Monroe County and surrounding communities.

What distinguishes this contractor from independent repair shops is the structured service model backed by a national brand. The diagnostic fee of approximately $129 gets applied as a credit toward any subsequent repair, a policy several reviewers cited as more transparent than independent technicians who charge similar fees but do not apply them to work performed. This standardization provides homeowners with predictable cost structures and recourse through corporate customer service channels if issues escalate, something independent operators cannot match.

Reviewers consistently named specific technicians who went beyond standard service calls. Kevin earned praise for maintaining communication about arrival times and arriving punctually for warranty work that incurred no charge. William resolved a refrigerator issue quickly while explaining the repair process to the homeowner's father. Mcloud was described as a blessing and professional by a reviewer who specifically requested this technician for future Sears appliance work. A more complex situation involved Tyler attempting to diagnose a persistent squeak on a tractor, with District Manager Tracy H. later making special arrangements to resolve the mechanical issue that had lingered since June 2024.