Sears Appliance Repair

Sears Appliance Repair serves Rochester, New York and the surrounding area, holding a 3.5-star average across 8 customer reviews. The service center operates seven days a week from 7 AM to 11 PM, offering extended availability for residents throughout the region. As a Sears-branded location, the business draws on national support infrastructure while delivering local appliance repair solutions.

The company website provides limited detail regarding specific brand partnerships, specialized certifications, or unique service offerings. Customer experiences vary considerably, with some reviewers noting communication challenges and minimum service fees, while others report positive interactions with knowledgeable technicians who addressed their appliance issues effectively.

Named technicians appear in positive reviews, with Randy specifically praised for friendly, efficient dishwasher repair work. However, several reviewers documented significant frustrations: a $140 diagnostic fee with receipt delivery problems, a $120 minimum service call charge even when declining repairs, and considerable difficulty reaching human support staff. One reviewer described spending an hour navigating phone menus to verify an appointment, while another documented receiving a $400-plus estimate for a missing dishwasher screw.