Universal Imports of Rochester

Universal Imports of Rochester serves the Greater Rochester area including Henrietta, Brighton, and Pittsford with quality pre-owned vehicle sales and import vehicle servicing. The dealership maintains a 4.9-star rating from 501 customer reviews, reflecting consistent satisfaction across their sales and service operations. Their facility handles a range of import brands with a focus on luxury and performance vehicles.

What distinguishes Universal Imports is their comprehensive approach to customer care, combining vehicle sales with full-service repair capabilities under one roof. Their service department provides diagnostics, maintenance, and repairs for imported vehicles, with particular expertise in European luxury brands. The facility prioritizes transparent communication throughout the service process, keeping customers informed from initial diagnosis through completion.

Customers frequently highlight specific team members who delivered exceptional service. One reviewer praised Hunter and his team for going above and beyond to resolve vehicle issues, noting their genuine care for customers and commitment to getting cars fixed right. Another customer, visiting from Maryland, described how service director Erin Symonds listened to detailed feedback about a Jaguar with complex error codes and coordinated with a neighboring authorized repair center to source parts, achieving a same-day turnaround. These experiences illustrate the dealership's willingness to tackle challenging diagnostic situations and work collaboratively to find solutions.